{"status":403,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b4ac600b-52c4-4b24-a5cb-0e5c08a7b603/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZTZlM2U1ZC1iMDkwLTQzOTEtYjljYS0zYzE4MWRiNjg1YTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI0YWM2MDBiLTUyYzQtNGIyNC1hNWNiLTBlNWMwOGE3YjYwMyI6WyJyZWFkIl19LCJleHAiOjE3MDIwNTMzNzYsIm5iZiI6MTcwMjA1Mjc3Nn0.Lv8NEwux_zCyl3NZg_fyoLETNpADYzXYdAaJNhUmBDg&client=fe6e3e5d-b090-4391-b9ca-3c181db685a4&mode=fit","logoId":"b4ac600b-52c4-4b24-a5cb-0e5c08a7b603","isLogoAvailable":true,"helpCenterTitle":"Service Desk","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"New Rules, New Servie Desk","userInitialAnnouncementMessageWiki":"<p>Starting 01/07/2023 we will no longer provide Technical Support tickets and the old tickets will be archived.</p>\n<p>We can no longer make changes to data within any of our applications without going through a change management process.</p>\n<p>As an example if you have entered wrong data or uploaded incorrect files you have to raise an \"Application Support\" ticket. The SLA for first response to these tickets are 24-72 hours depending on the change impact.</p>\n<p>Application bug tickets are only for bugs and errors and once raise we will investigate and determine if this is a bug. If this is a bug we will propose a hotfix with delivery date and time. If not a bug we will charge an investigation fee (min 1h) and close the ticket without further action.</p>\n<p>Service Desk operating hours are Mon-Fri from 8am to 4pm.</p>","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Service Desk","sharedPortalName":"Service Desk","announcementHeader":"New Rules, New Servie Desk","announcementMessage":"Starting 01/07/2023 we will no longer provide Technical Support tickets and the old tickets will be archived. \n\nWe can no longer make changes to data within any of our applications without going through a change management process. \n\nAs an example if you have entered wrong data or uploaded incorrect files you have to raise an \"Application Support\" ticket. The SLA for first response to these tickets are 24-72 hours depending on the change impact. \n\nApplication bug tickets are only for bugs and errors and once raise we will investigate and determine if this is a bug. If this is a bug we will propose a hotfix with delivery date and time. If not a bug we will charge an investigation fee (min 1h) and close the ticket without further action.\n\nService Desk operating hours are Mon-Fri from 8am to 4pm.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7eea0b6c-60a4-4319-89e2-78c8cbac40ce/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZTZlM2U1ZC1iMDkwLTQzOTEtYjljYS0zYzE4MWRiNjg1YTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlZWEwYjZjLTYwYTQtNDMxOS04OWUyLTc4YzhjYmFjNDBjZSI6WyJyZWFkIl19LCJleHAiOjE3MDIwNTMzNzYsIm5iZiI6MTcwMjA1Mjc3Nn0.CO-p4v15UBg8mdVAL_a-_LN9JF1Mud46I5SJLCOt-bY&client=fe6e3e5d-b090-4391-b9ca-3c181db685a4&height=300&mode=fit","bannerMediaApiFileId":"7eea0b6c-60a4-4319-89e2-78c8cbac40ce","useDefaultBanner":false,"isBannerAvailable":true},"errorMessages":["You don't have permission to view this portal."],"errorLogoClass":"default-error","nextActionUrl":"/servicedesk/customer/user/login?destination=portals","nextActionDisplayText":"Log in"}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=smileitsolutions","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"999fdd164e6e276abc452803f3c5b152fdf62bc0_lout","baseUrl":"https://smileitsolutions.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://smileitsolutions.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fe6e3e5d-b090-4391-b9ca-3c181db685a4","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":false,"requestIntroEnabled":true}